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SHIPPING AND RETURNS1.0 Exchange Policy 1.1 All exchanges, restocks and warranty returns require a valid Return Material Authorization (RMA) number. RMA numbers will be issued by Platinum Medical Imaging prior to the return of the item.
1.2
1.3 A “Like and Repairable” part must be received at the Platinum Medical Imaging, facility within 15 days of the date of shipment. If an exchange part is not received at the Platinum Medical Imaging facility within 15 days of the date of shipment, the customer will be subject to additional billing (see section 1.5).
1.4 If the exchange received is not a “Like and Repairable” part, written notification will be sent to the customer requesting them to provide a “Like and Repairable” part within 5 calendar days. If one is not received within 5 days, the customer will be subject to additional billing (see section 1.5). The original part received may be returned at customer’s request and expense, or it will become the property of Platinum Medical Imaging after 20 days.
1.5 Additional Billing. Failure to return an exchange part within 15 days from the original date of shipment will result in an additional billing. The additional billing will be calculated as the difference between the OEM outright price and the purchase price or at Platinum Medical Imaging discretion.
1.6 Additional Billing Credit. If the exchange part is returned within 45 days from the original date of shipment, a credit equal to 50% of the additional billing will be issued. No credit to the additional billing will be issued for parts received after 45 days of the original date of shipment.
2.0 Restock policy 2.1 Platinum Medical Imaging allows the restocking of parts up to 15 days from original date of shipment.
2.2 No restock credit will be issued for consumable parts with a purchase price of $500 or less. Consumable parts are identified at the time of sale and noted on all invoices.
2.3 All restocks require a valid RMA number to be requested within 10 days of the original shipment date. Please contact Platinum Medical Imaging to obtain an RMA number (valid for restocks only) prior to returning product.
2.4 All restock parts returned without a restock RMA number will be processed as an exchange part.
2.5 If the part is returned within 15 days from the original date of shipment, the following restock credit will apply:
Platinum Medical Imaging, LLC warrants its product against any defects or malfunctions for 30 days unless otherwise specified at the time of sale. Details of warranties for X-ray tubes and ultrasound transducers will be made available at the time of order or by inquiry to Platinum Medical Imaging. This warranty is void if the serial number has been altered or removed from the product. If the failure of the product is a result of accident, abuse, misapplication or Acts of God, Platinum Medical Parts shall have no responsibility under this warranty policy. Warranty terms and credit terms are as follows:
3.1 All warranty claims require a valid RMA number valid for warranty only to be requested within 30 days of the original shipment date or as stated at the time of sale. Please contact Platinum Medical Parts to obtain an RMA number prior to returning product.
3.2 Warranty credit will only be issued when a warranty replacement has been ordered. Warranty returns without a warranty re-order will be credited 70% subject to contingencies stated in this policy.
3.3 All warranty parts must be returned to Platinum Medical Imaging within 45 days of the original shipment date.
3.4 All warranty parts returned without an RMA number will be processed as an Exchange part and no credit will be issued.
3.5 All warranty claims will undergo a technical review validation, and credit will only be issued on valid and approved warranty claims.
3.6 Warranty Credit – Credit for a valid warranty claim will be issued as follows:
4.0 Limited Warranty Platinum Medical Imaging, LLC warrants that the Parts (other than X-ray tubes and ultrasound transducers) will meet manufacture specifications during the applicable Warranty Period, defined above. Warranties for any other Parts, if any, are exclusively those offered by the manufacturer or refurbisher of such Pats. Except for the warranties described above, all Parts are sold AS IS, and WITH ALL FAULTS, and PLATINUM MEDICAL IMAGING, LLC MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED REGARDING THE PARTS SOLD UNDER THIS POLICY AND HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
5.0 Limitations of Liability PLATINUM MEDICAL IMAGING, LLC’S TOTAL LIABILITY FOR ANY CLAIM UNDER THIS POLICY IS LIMITED TO THE PRICE OF THE PART (S) WHICH ARE THE BASIS FOR SUCH CLAIM, REGARDLESS OF WHETHER SUCH CLAIM IS MADE AT LAW, IN TORT, IN CONTRACT OR PURSUANT TO ANY OTHER THEORY, INCLUDING STRICT LIABILITY, NEITHER PLATINUM MEDICAL IMAGING NOR CUSTOMER WILL HAVE ANY LIABILITY TO THE OTHER FOR PUNITIVE INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS LOST PROFITS OR REVENUE, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF THE SAME. THE TRANSACTION DESCRIBED IN AND THOSE OCCURRING PURSUANT TO THIS POLICY ARE EACH COMMERCIAL TRANSACTIONS. ANY ACTION RELATED TO THIS POLICY SHALL BE BASED SOLELY ON COMMERCIAL LAW PRINCIPLES. NEITHER PARTY SHALL HAVE ANY NEGLIGENCE OR OTHER TORT LIABILITY TO THE OTHER ARISING FROM THIS POLICY OR TRANSACTIONS OCCURRING PURSUANT HERETO.
6.0 Shipment and Risk of Loss Unless otherwise stated, all parts shall be shipped FOB Platinum Medical Imaging shipping dock, with prepaid freight at customer’s expense, and title and risk of loss shall pass to customer at that point. Unless otherwise agreed, Platinum Medical Imaging shall select carriers.
7.0 Return Shipping ALL PARTS MUST BE RETURNED TO ITS ORIGINAL LOCATION OF SHIPMENT PLATINUM MEDICAL IMAGING TO INSURE PROPER CREDIT.
Platinum Medical Imaging 1027 S.W. 30 Avenue
Platinum Medical Imaging 64 Union Way Vacaville, CA 95687
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© 2012 Platinum Medical Imaging.
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